Frequently Asked Questions
Everything you need to know before you hit the pavement.
How do I know which running shoes are right for my gait?
We recommend checking our online Gait Analysis guide or visiting a local professional. Generally, neutral runners need cushioned shoes, while those who overpronate should look for stability or motion-control models.
What is your return policy for worn running shoes?
We offer a 30-day 'Run-Happy' guarantee. If your shoes don't feel right after a few runs, you can return them for a full refund or exchange, even if they have been lightly used outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Runners Shop ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How often should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles, depending on your running style, weight, and the surface you run on.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.