Returns & Exchanges

At Runners Shop, we want to ensure you have the perfect fit for your next mile. If your gear isn't performing as expected, you can return or exchange your items within 30 days of purchase.

1

Initiate Your Return

Visit our online portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place the unworn items in their original packaging, ensuring all tags are attached and the shoebox is protected.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely fix it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed once our warehouse inspects the goods.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing